A frightful cock-up…Virgin media make a mistake and broadcast the 15 rated Stage Fright during the day without PIN protection.

Posted: 19 July, 2016 in Ofcom TV Censor, TV News
Tags: , , ,
Read more Ofcom Watch at MelonFarmers.co.uk

Stage Fright DVD Minnie Driver Stage Fright
Sky Movies Premiere1 and Virgin Media EPG, 26 March 2016, 13:00

Stage Fright was classified as a 15-rated film by the BBFC in 2014 due to strong bloody violence, strong language, sex references .

15 rated films are allowed to be shown during the day on encrypted subscription channels providing that children are protected by a mandatory PIN entry system.

The film was shown on Sky Movies Premiere via the Virgin Media cable platform but unfortunately a Virgin Media worker got the classification wring for a daytime showing. The rating was incorrectly entered into the system as PG rather than 15. This PG rating was then advertised to viewers via the Virgin EPG and also allowed viewers to watch the film without being bothered by the mandatory PIN entry. Ofcom wrote:

Sky and Virgin Media confirmed that the film Stage Fright had been available on Sky Movies Premiere on the Virgin Media platform between 25 March 2016 and 28 March 2016 with the following description on the Virgin Media EPG: Stage Fright PG Blood begins to spill after the daughter of a Broadway diva wins the lead in the summer showcase at a performing arts camp . The Licensees confirmed that during this period it was possible for a proportion of its viewers to view Stage Fright without mandatory restricted access on the Virgin Media platform.

Virgin Media said that although the Virgin Media EPG is not a broadcast channel, we apologise to any viewers who inadvertently viewed the movie based on the incorrect EPG PG rating . It added that this was caused by human error due toâ?¦exceptional circumstance[s] . Virgin Media said that while it had processes and systems in place which identified the errorâ?¦it was just highly unfortunate that [an] editor mistook the 2014 film with the 1950’s film of the same title which was rated PG, To our knowledge this issue has never arisen previously . Virgin Media also commented that, although its third party supplier did have safeguards in place to prevent unverified [films] being played out, this required manual action. Unfortunately, on this occasion despite several prompts requesting verification of the [film] this was not actioned which resulted in the film being broadcast.

Sky commented that this i15 rating nformation for Stage Fright was correct on all of the Sky systems and therefore any metadata that was exported with the content should have automatically ensured that this was a ’15’ if it used our Information .

Ofcom censured Virgin for the mistake but considered that for Sky the matter was resolved.

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