 Our annual reports are, of course, about fulfilling the requirements spelt out in our regulations, so financial information and a full list of our regulated publications are naturally included. However, it is also an opportunity to reflect on the successes and the practical ways in which we’ve provided protection for those who feel they’ve been wronged by the press while at the same time protecting the freedom of speech.
This year, the report looks in much more detail at our complaints statistics. We’ve provided figures on investigated complaints for each of our 80 plus publishers and also detailed the number of resolved complaints, breaches 203 along with what sanctions were applied — and the numbers of complaints that were not upheld.
For the first time, we’ve included the 25 publications that generated the highest number of complaints during the year along with the results of any resulting investigations.
- Daily Mail
- The Sun
- Mail Online
- Daily Express
- The Times
- The Daily Telegraph
- Daily Star
- thesun.co.uk
- The Mail on Sunday
- Sunday Life
In a year where IPSO received a record number of complaints and enquiries, the stats throw up a number (pun intended) of really interesting details. One that stands out for me is the increase in the amount of complaints that were resolved between complainant and publication 203 either with or without IPSO mediating. In 2015, there were 269 resolutions and in 2016, that number had risen to 334. Such resolution is means quicker redress and to me shows that our publications take redress seriously. I hear my colleagues speaking every day with complainants and these resolution statistics are a testament to their work in finding a mutually agreed solution to what might first look like an intractable problem.
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Melon Farmers Blog 