In for a long hunt…A spat between the Countryside Alliance and the BBC reveals that there could be a lengthy BBC complaints process before complaints reach Ofcom for final arbitration

Posted: 13 August, 2017 in BBC, Ofcom TV Censor, Uncategorized
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Read more ow.htm at MelonFarmers.co.uk

BBC logoThe BBC is currently overhauling its complaints system after Ofcom took over censorship duties in April, replacing the BBC Trust. However there is still a part of the process where viewers have to complain to the BBC first before seeking recourse with Ofcom.

The Countryside Alliance has clashed with BBC bosses over the new framework which the group believes does not improve the process and only allows viewers to go to Ofcom after a three stage process. In a letter to the corporation, Tim Bonner, the alliance’s chief executive, said this process could take several months and urged a rethink. He wrote:

Given the timescales for responding, it is likely that it could take several months before a complaint could be seen by Ofcom if the complainant were unhappy with the responses received from the BBC. We are not satisfied that this provides the expected level of oversight which Ofcom was intended to have in the new Charter.

The Countryside Alliance, a group lobbying for hunting and shooting, previously came off worse when complaining that Springwatch presenter Chris Packham referred to them as the ‘Nasty Brigade’ in a BBC magazine article. Presumably they feel that when they did not get what they wanted from the BBC Trust then they would like to give Ofcom a shot.

Bonner said that the alliance had submitted a number of complaints to the BBC and BBC Trust over the past 18 months which have not been upheld.  He added:

We would have welcomed the opportunity to pursue our complaints with Ofcom at the earliest possible opportunity in order for an external regulator to review the complaints independently.

The BBC’s royal charter specifically allows the BBC to try to try to resolve complaints in the first instance before they are passed to Ofcom.

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